Partner Integration Ops

Overview

Partner Integration Ops is a Sensedia managed service focused on the structured operation of the partner integration process in the Developer Portal. It takes over the complete management of the technical onboarding journey — from the initial invitation through certified go-live and post-integration support —, ensuring that each partner completes their integration with agility, quality, and low friction.

The service is recommended for organizations with a significant volume of partners to integrate, who need to scale the onboarding process without overloading the internal team and without sacrificing traceability, quality, and structured support.

Execution Journey

Partner Integration Ops operates through a structured journey that accompanies the partner through all stages of the integration process.

Stage 1 — Invitation & Pre-Enablement

What It Is The initial entry phase for the partner into the integration process, completing the first accesses, validations, and preparations needed before the technical onboarding begins.

What It Includes

  • Sending the formal invitation to the partner to access the Developer Portal.
  • Partner registration and enablement in the portal (account creation, access profile assignment).
  • Validation of registration information and required documentation (contracts, terms of use, technical data).
  • Initial communication with the partner about the process, expectations, and next steps.
  • Sandbox environment configuration for the start of development.

Outcome Partner enabled in the portal, with configured access and a test environment available to begin technical onboarding.

Stage 2 — Guided Technical Onboarding

What It Is Structured guidance of the partner through the first technical steps of the integration, ensuring they understand the available APIs, authentication standards, and integration requirements.

What It Includes

  • Presentation of available APIs and guidance on which are relevant to the partner's use case.
  • Support in configuring access credentials (API Keys, OAuth, tokens).
  • Guidance on adopted authentication and authorization standards.
  • Provision of reference materials: documentation, integration guides, and code examples.
  • Guided technical support sessions to resolve initial questions.

Outcome Partner with functional access to the APIs and an understanding of the technical requirements to advance in development.

Stage 3 — Development & Integration

What It Is Technical accompaniment during the partner's integration development phase, with active support to resolve questions, issues, and blockers.

What It Includes

  • Dedicated technical support channel during the development period.
  • Response to technical questions about API contracts (parameters, schemas, expected behaviors).
  • Support in resolving errors and unexpected behaviors identified during development.
  • Technical review of implementations and identification of deviations from best practices.
  • Progress monitoring of the integration and proactive communication of potential risks.

Outcome Integration developed by the partner with active technical support, reducing blockers and rework.

Stage 4 — Testing, Certification & Go-Live

What It Is Formal validation of the integration developed by the partner, with test execution, technical quality certification, and authorization for production activation.

What It Includes

  • Definition of the test plan and approval criteria for integration certification.
  • Execution of functional and conformance tests against API contracts.
  • Identification and follow-up on resolution of non-conformities found.
  • Issuance of formal integration certification after test approval.
  • Support and accompaniment in the go-live process in the production environment.

Outcome Integration certified, validated, and activated in production with security and traceability.

Stage 5 — Ongoing Support & Evolution

What It Is Continuous technical support operation for the partner after go-live, ensuring integration stability and agility in resolving any issues.

What It Includes

  • L1/L2 technical support channel available to the partner post-go-live.
  • Response to incidents and integration interruptions.
  • Change management: communication and support to the partner in case of API updates.
  • Monitoring of integration health indicators (call volume, errors, latency).
  • Support for integration evolution as the partner expands their API usage.

Outcome Partner with stable, supported integration capable of evolving as the business grows.

Service Components

Enablement & Onboarding

What It Is Complete structure for enabling and initially guiding the partner in the Developer Portal, ensuring an organized and efficient entry point.

What It Includes

  • Management of the invitation, registration, and enablement process for new partners.
  • Configuration of accesses, profiles, and environments per partner.
  • Structured communication throughout the initial journey stages.
  • Onboarding kit: set of reference materials delivered to the partner at the start of the process.

Journey Tracking

What It Is Active management of each partner's progress through the integration journey stages, ensuring visibility and control over the status of each ongoing onboarding.

What It Includes

  • Monitoring the integration status of each partner (current stage, blockers, time in each phase).
  • Proactive communication with partners showing slowness or blockers in the process.
  • Internal escalation of cases requiring specialized support or involvement of other areas.
  • Onboarding status reports for the client's team.

L1/L2 Technical Support

What It Is Structured two-level technical support for addressing partner questions and issues during and after the integration process.

What It Includes

  • L1 — First-Level Support: response to usage questions, credential configuration, portal access, and documentation-related issues.
  • L2 — Second-Level Support: analysis of technical errors, API call debugging, contract review, and unexpected behaviors.
  • SLA defined by occurrence severity level.
  • Logging and traceability of all support interactions.

Integration & Certification

What It Is Formal process of technical validation and certification of integrations developed by partners, ensuring conformance with API contracts before go-live.

What It Includes

  • Definition and execution of the test plan per partner.
  • Technical validation of the implementation against the API's OpenAPI contract.
  • Issuance of integration certificate after approval against defined criteria.
  • Documentation of certification results for traceability and auditing.

Insights & Evolution

What It Is Analysis of onboarding process data to generate insights that guide continuous improvement of the integration journey.

What It Includes

  • Monitoring of onboarding metrics: TTI (Time to Integration), certification rate, ticket volume per phase.
  • Identification of recurring difficulty patterns and improvement opportunities in the journey.
  • Periodic performance reports on the partner integration process.
  • Evolution recommendations for documentation, support materials, and onboarding flows.

Content & Enablement

What It Is Production and management of support materials for the integration process, ensuring partners have the resources needed to advance autonomously.

What It Includes

  • Creation and updating of integration guides, tutorials, and partner-specific FAQs.
  • Development of code examples and integration kits (Postman Collections, sample SDKs).
  • Production of onboarding materials (welcome kit, checklists, integration roadmaps).
  • Maintenance of enablement content aligned with API updates.

Premises and Scope Limits

  • Partner Integration Ops operates with a monthly capacity defined by contracting tier. Capacity covers the volume of partners and interactions agreed upon in the contract.
  • Technical support covers APIs made available in the Sensedia Developer Portal. Issues related to systems and infrastructure external to the portal require the client's IT team's involvement.
  • The service does not include code development on the partner's side (integration implementation is the partner's responsibility).
  • Integrations involving security, compliance, or architecture requirements not covered in the API contract will be treated as additional scope.

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