Documentation
Find a guide to integrate all Sensedia APIs
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Support and Managed Services
Need help? Our 24/7 support center has the tools and specialists to help you reach your platform's maximum potential!
And to unlock beyond the maximum that the platform has to offer, learn more about how our managed services can extend your operation and help you focus on the strategic maximum!
Support Center
Our specialized team is ready to support you in any technical challenge, with guidance on APIs, integrations and configurations. We guarantee agile, reliable and continuous support so you can achieve the best results.
24/7 technical support
Sensedia experience specialists
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Availability
24/7
Managed Services
Explore our complete portfolio of managed services, with detailed information on how each offering has the power to accelerate your goals and unlock your strategy, executing with the best specialists in a scalable and agile way.
Evolved Support Services
Open Finance operation services
Governance and Developer Experience operation services
Guides and Runbooks
50+
Active Operations
96+
Sensedia Developer PortalAccelerate your digital integration journey
Connect to the Sensedia ecosystem and transform how your company manages APIs, microservices, and integrations. Everything in one place, with the quality and reliability you need.
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Guaranteed Uptime
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Available APIs
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Technical Support
0+
Developers
Fast Integration
Ready-to-use APIs with complete documentation and practical examples.
Advanced Security
Robust security protocol to protect your data and applications
Specialized Support
Dedicated technical team to assist in all stages of your project
24/7 Availability
Continuous monitoring and high availability for your integrations.
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Dev Portal Evolutiom Ops
Developer Portal Services
Managed service that takes over the continuous evolution of the Developer Portal — diagnosis, prototyping, implementation, and recurring improvement.
Partner Integration Ops
Developer Portal Services
Managed service that operates partner technical onboarding from invitation to certified go-live, with L1/L2 support and enablement.
Portal Content Ops
Developer Portal Services
Managed service that takes over the Developer Portal's editorial management — auditing, standardization, and continuous technical documentation production.
Open Ops
Open Services
Standard service that ensures continuous compliance, certification, and technical sustainment of Open Finance and Open Insurance operations.
Service Desk Ops
Open Services
Specialized management of Bacen/Susep regulatory tickets with triage, structured escalation, and 16-business-hour SLA.
Regulatory Intelligence Ops
Open Services
Strategic intelligence layer for Open operations covering certification governance, performance monitoring, and monetization opportunity identification.
Standard Support
Support Services
O Suporte Padrão oferece atendimento técnico essencial para garantir a operação estável da Plataforma Sensedia, incluindo esclarecimento de dúvidas, análise inicial de incidentes e direcionamento adequado para resolução dentro dos prazos e níveis de serviço estabelecidos, incluso dentro da licença de software.
Premium Support
Support Services
O Suporte Premium é o nível máximo de atendimento técnico da Sensedia, oferecendo cobertura 24x7 para incidentes críticos e de alta severidade, tempos de resposta ultrarrápidos e acesso direto a um Service Delivery Manager dedicado. Esse plano garante governança contínua, acompanhamento mensal, priorização total na fila de suporte e uma experiência operacional superior para clientes que demandam alta disponibilidade, agilidade e excelência na gestão de incidentes da Sensedia Platform.
Advanced Support
Support Services
O serviço de Advanced Support da Sensedia é voltado para operações que exigem maior disponibilidade e tempos de resposta mais ágeis. Este nível de serviço oferece atendimento especializado para a resolução de incidentes, esclarecimento de dúvidas técnicas e tratamento de falhas identificadas no produto, garantindo que a operação do cliente mantenha os níveis de serviço acordados, com cobertura estendida para incidentes críticos.
API de Captação
Support Services
API de Captação